The LiftSeat Guarantee
You can count on LiftSeat for safe, reliable and comfortable toileting assistance. Our patented LiftTekTM Core Assistive Technology --the science supporting LiftSeat -- ensures optimal support throughout the sit-to-stand motion path. Our advanced, heavy-duty electric motor will deliver years of smooth, silent assistance. That's why your LiftSeat powered toilet lift is backed by our 100% satisfaction guaranteed promise.
Under our 100% Satisfaction Guarantee Policy, you will have 15 days from the day you receive the LiftSeat to evaluate the functionality of the LiftSeat and the proper fit of the LiftSeat in your space, and to ensure the product meets your expectations. For hygienic reasons, the LiftSeat cannot be returned if the tamper-proof seal is broken and has been used for toileting.
If you are satisfied with the LiftSeat, remove the tamper-proof seal and begin using our product for toileting. If you are not completely satisfied with the product and the product has not been used for toileting, call us within 15 days following receipt to arrange for a return.
To qualify for a full refund of the purchase price and shipping charges, with no restocking fee and no return shipping charges, returns must meet the following conditions:
- LiftSeat was not utilized for toileting.
- Tamper-proof seal on the LiftSeat top plate must be intact.
- LiftSeat must be in new condition, e.g., no scratches, no damaged/missing parts, no indication of usage.
- LiftSeat must be returned in its original packaging and per the packaging instructions provided by LiftSeat. New LiftSeat packaging can be purchased by calling customer service.
If conditions 2 through 4 above are not met, you will be responsible for a $250 restocking fee plus any applicable return shipping charges. Used products cannot be returned to LiftSeat.
Please note that LiftSeat cannot reimburse for any custom orders, special shipping requirements or expedited shipping charges.
To review our product warranty, please refer to page 20 of the LiftSeat Owner’s Manual.
LiftSeat Product Support
Need another copy of the LiftSeat Independence II/IV Owner's Manual? Download the PDF
To arrange for a product return, questions about our return policy, and product support questions, please contact LiftSeat at
If you prefer, please use our online contact form.