The LiftSeat Guarantee and Warranty

Our Warranty

This warranty is extended to the original purchaser/user of LiftSeat®. This warranty gives you specific legal rights and 
you may also have other legal rights which vary from state to state. LiftSeat® warrants the LiftSeat® Independence 
LiftTek™ system, which is made up of the mechanical system which mimics the sit- to-stand motion, for a 
period of 24 months from the date of shipment. LiftSeat® warrants the powder metal paint finish, the control box, hand 
pendant, batteries, and linear actuator for a 12 month period from the date of purchase. If within such warranty period 
any such product should be proven to be defective, such product shall be repaired or replaced, at LiftSeat’s® option. 
This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any 
such product. LiftSeat’s® sole obligation and your exclusive remedy under this warranty shall be limited to such repair 
and/or replacement.

For warranty service, please contact LiftSeat® Corporation Customer Service. LiftSeat® Corporation will issue 
serialized return authorization. The defective unit or parts must be returned for warranty inspection using the serial 
number, when ap-plicable as identification within 30 days of return authorization date. Do not return products to LiftSeat®
Corporation without our prior consent. C.O.D. shipments will be refused; please prepay shipping charges.

Limitations and exclusions: The foregoing warranty shall not apply to serial numbered products if the serial number 
has been removed or defaced, products subjected to negligence, accident, improper operation, maintenance or storage, 
prod-ucts modified without LiftSeat’s® express written consent (including, but not limited to, modification through the use 
of unau-thorized parts or attachments; products damaged by reason of repairs made to any component without the 
specific consent of LiftSeat®, or to a product damaged by circumstances beyond LiftSeat’s® control, and such 
evaluation will be solely determined by LiftSeat®. The warranty shall not apply to problems from normal wear or failure 
to adhere to the instructions in this manual.

The foregoing warranty is exclusive and in lieu of any other expressed warranties. Implied warranties, if any, including 
the implied warranties of merchantability and fitness for particular purpose, shall not extend beyond the duration of the 
ex-pressed warranty provided herein and the remedy for violations of any implied warranty shall be limited to repair or 
replace-ment of the defective product pursuant to the terms contained herein. LiftSeat® shall not be liable for any 
consequential or incidental damage whatsoever.

Some states do not allow exclusion or limitations of incidental or consequential damage, or limitation on how long an 
implied warranty lasts, so the above exclusions and limitations may not apply.

This warranty shall be extended to comply with state or provincial laws and requirements

Our Guarantee

  • You can count on LiftSeat for safe, reliable and comfortable toileting assistance. Our patented LiftTekTM Core Assistive Technology —the science supporting LiftSeat – ensures optimal support throughout the sit-to-stand motion path. Our advanced, heavy-duty electric motor will deliver years of smooth, silent assistance. That’s why your LiftSeat powered toilet lift is backed by our 100% satisfaction guaranteed promise.
  • Under our 100% Satisfaction Guarantee Policy, you will have 15 days from the day you receive the LiftSeat to evaluate the functionality of the LiftSeat and the proper fit of the LiftSeat in your space to ensure the product meets your expectations. For hygienic reasons, the LiftSeat cannot be returned if the tamper-proof seal is broken or removed.
  • If you are satisfied with the LiftSeat, remove the tamper-proof seal and begin using our product for toileting. If you are not completely satisfied with the product and the product has not been used for toileting, call us within 15 days following receipt to arrange for a return.

To qualify for a full refund with no restocking fee, returns must meet the following conditions:

Contact LiftSeat within 15 days of receipt of product.

Tamper-proof seal on the LiftSeat top plate must be intact.

LiftSeat must be in new condition, e.g., no scratches, no damaged/missing parts, no indication of usage.

LiftSeat must be returned in its original packaging and per the packaging instructions provided by LiftSeat. New LiftSeat packaging can be purchased by calling customer service.

You will only be responsible for any applicable shipping charges.

If any of the conditions above are not met, you will be responsible for a $250 restocking fee plus any applicable return shipping charges. Used products cannot be returned to LiftSeat. Please note that LiftSeat cannot reimburse for any custom orders, special shipping requirements, or expedited shipping charges.

LiftSeat Product Support

Need another copy of the LiftSeat Independence  II/IV Owner's Manual? Fill out the contact form below and write "I need a manual for (model type)" in the message body. 

Product Return

To arrange for a product return, questions about our return policy, and product support questions, please contact LiftSeat at:

  • LiftSeat Corporation
  • 2001 Midwest Road
  • Suite 204
  • Oak Brook, IL 60523
  • Phone: (630) 424-2840
  • Toll-Free: (877) 665-4381
  • Fax: (630) 627-7778
  • Email:

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